Returns and Complaints

1. Complaints and damaged products

When you receive a parcel, check its condition and contents.

If the parcel is damaged, contains the wrong products or something is missing, or if a product does not work properly, let us know as soon as possible at info@morefromfood.com. Defects must be reported within the time limits that apply to the specific contract and type of claim.

To help us handle it faster, please include:

• company name and contact details,
• order or invoice number, if known,
• product name and a description of the problem,
• photos or other evidence, if available.

Product complaint form

To make handling easier, you can also use our complaint form.

If you are sending a product back by prior arrangement, include the completed form or a sheet with the same information in the parcel.

Please contact us before sending the product so that we can agree on how to return it or have it serviced and avoid unnecessary costs.

By prior arrangement, you can also drop off the product in person at:

Please make sure the product is adequately protected for transport. Shipping costs and the costs of remedying any defect are covered in accordance with applicable law and the conditions of each justified claim.

For products subject to a mandatory warranty, the corresponding statutory rights also apply to business buyers, and individual products may also have an additional manufacturer's warranty. Depending on the circumstances and the legal basis of the claim, the remedy may include repair, replacement of the product, a price reduction or a refund.

Inspecting the parcel, reporting defects and warranties are also covered in section 6 of the General Terms and Conditions.

2. Returns of defect-free products

We do not accept returns of correctly delivered, defect-free products without a reason, unless we have agreed to this in writing in advance.

The statutory 14-day right to withdraw from a contract without giving a reason applies to consumer contracts, not to ordinary purchases for business purposes.

This does not affect the buyer's rights in the event of incorrect delivery, material defects or applicable warranties.

The absence of a 14-day right of withdrawal for purchases for business purposes is also set out in section 6 of the General Terms and Conditions.

3. Cancelling your subscription and initial setup

Monthly and annual subscriptions are paid in advance and renew automatically until you cancel the renewal.

You can cancel the renewal at any time before the next renewal via the subscription management link you receive by email, or by writing to info@morefromfood.com. If we receive an email cancellation before the renewal, we will honour it even if we process it later. For security reasons, we may check whether the cancellation was sent by a person authorised to manage the subscription.

Cancelling does not end your access immediately – you can keep using MoreFromFood until the end of the period already paid. The subscription is then not renewed.

We do not refund a pro-rata part of the subscription for the unused part of the period already paid. The initial setup is a one-time service, so payment for an initial setup that has been carried out is not refunded on cancellation either. This applies unless we agree otherwise and does not limit your rights arising from non-performance, defects, unauthorised charges or other statutory grounds.

Payment for the initial setup is also covered in section 3 of the General Terms and Conditions, and cancellation, access until the end of the paid period and subscription refunds in section 4.

4. Refunds

Where a refund is approved or required by law, we normally make it to the original payment method. If this is not possible, we will agree with you on another suitable refund method.

We will inform you by email about how your request was handled and about any refund.