General Terms and Conditions

1. Provider and scope

The MoreFromFood online shop and services are provided by Dotcom, informacijske tehnologije, d. o. o., Šmartinska cesta 106, 1000 Ljubljana, Slovenia (hereinafter: the provider).

• Company registration number: 3317781000
• VAT ID: SI72412186
• Email: info@morefromfood.com
• Phone: +386 597 15565
• Business unit for local pickup and, by arrangement, drop-off of products under complaint: Partizanska cesta 82, 6210 Sežana, Slovenia

These terms apply to online purchases of equipment and subscriptions to the MoreFromFood service, and to the related initial setup services. The offer is intended exclusively for purchases made for business, professional or institutional activities. The buyer may be a company, sole trader, institution, association or other appropriate business entity; VAT registration is not a prerequisite for purchase.

The person placing the order confirms that they are authorised to do so, that they are ordering for the needs of the business, and that the information provided is correct. The provider may request additional proof regarding the customer or the authorisation where necessary. These terms do not exclude mandatory statutory rights to which the buyer is entitled based on the actual nature of the contractual relationship.

If the provider and the customer expressly agree otherwise in writing for a specific order, that agreement takes precedence over these terms for the matters it specifically governs.

2. Products, ordering and payment

MoreFromFood offers a cloud software service supporting HACCP procedures, monthly and annual subscriptions, initial setup, and related equipment such as wireless probes for measuring temperature and humidity, LoRa gateways for transmitting measurements, and professional handheld thermometers. The actual features, number of locations, product characteristics, prices and any limitations are stated in the specific offer or during ordering.

The online shop is intended for packages for hospitality businesses (HoReCa). For production, warehouses, packing facilities and other operations with several units, the provider prepares a custom offer, which is concluded and paid outside the online shop and is governed by the terms of that offer.

Before completing the purchase, the buyer selects the products and number of locations, reviews the cart, enters business and contact details, and confirms that the purchase is made for the purposes of their business and that they accept these terms. Before being redirected to payment, the buyer can correct the details and the cart. The terms are available for reading, saving and printing before payment.

Payment is made by card through the payment provider Stripe. Submitting the cart or creating a technical order record does not in itself constitute a confirmed purchase. The contract is concluded when the provider confirms the order after successful payment; the buyer receives the confirmation at the email address provided. If the provider cannot accept an order for justified reasons (e.g. unavailability, an obvious pricing error, doubt about the buyer's eligibility, or abuse), it informs the buyer and refunds any payment received.

Unless expressly stated otherwise, prices are shown excluding VAT. Any VAT and delivery costs are shown before final confirmation of payment. The amounts in the confirmed order apply. Tax treatment depends on the type of goods or services, the country and the status of the buyer. Where the buyer provides a VAT identification number, the provider may verify it using the appropriate systems, including VIES. The buyer is responsible for the accuracy of their details. The invoice is issued in the name of the provider and is available to the buyer in electronic form.

3. Subscription and initial setup

The MoreFromFood software service is ordered for a selected number of locations, with a monthly or annual billing period. One location means one unit, for example one kitchen; several units at the same address count as several locations. The number of users per location is not limited. The subscription is paid in advance and renews automatically for the next period of the same length until the customer cancels the renewal. The price per location and any volume discounts are shown in the current offer and in the price summary before purchase. If a promotional subscription price is shown at purchase, it applies only to the first billing period (the first month or the first year); the subscription then renews automatically at the regular price shown before purchase.

A one-time initial setup is charged separately when a new subscription is purchased. Its price depends on the selected number of locations: the first location is charged at the base price, and each additional location at a reduced setup price. The current amounts and the total price are shown before payment. The initial setup is charged with the first payment of a new order; it is not repeated on the regular automatic renewal of the same subscription. Payment for an initial setup that has been carried out is not refunded on a later regular cancellation of the subscription.

Depending on the ordered service, the initial setup may include reviewing and aligning HACCP documentation, preparing a digitalisation plan, setting up users and user groups, and digitalising HACCP documentation. The actual scope is adapted to the ordered package and the information provided by the buyer. The initial setup does not include installation of probes or other equipment; the buyer installs the equipment themselves. The provider carries out on-site installation only as part of a custom offer.

After a confirmed purchase, the provider prepares and enables access to the service and sends the customer login details or instructions by email. Activation depends on the required initial setup and the customer's cooperation and is carried out without undue delay. The billing period is set out in the order confirmation or in the subscription details.

The online shop is primarily intended for the first order. For later changes to the number of locations or the subscription, existing customers should contact info@morefromfood.com.

4. Renewal, cancellation and failed payment

The customer may at any time before the next renewal stop further automatic charges via the subscription management link received by email or by writing to info@morefromfood.com.

If a cancellation request is sent by email by an authorised person and we receive it before the renewal, it is considered timely even if we process it later. For security reasons, we may check whether the request was sent by a person authorised to manage the subscription.

A regular cancellation does not end access to the service immediately: the service remains available until the end of the period already paid, unless the provider and the customer agree otherwise. The subscription is then not renewed. No pro-rata refund is given for the unused part of the period already paid merely because of a regular cancellation, unless agreed otherwise. This does not limit rights arising from non-performance, defects, unauthorised charges or other statutory grounds.

If a renewal payment fails, Stripe may retry the charge, and the provider may ask the customer to settle the amount due or update their payment details. If the payment remains outstanding, the provider may temporarily restrict access to the service after prior notice and a reasonable additional period stated in the notice. Once the outstanding amounts are settled, the provider restores access without undue delay. If non-payment continues, the provider may terminate the contract in accordance with applicable law. Such a restriction or termination does not affect the customer's statutory rights concerning their data.

The provider may change prices for future billing periods. The provider notifies the customer of the change in advance by email; the date from which the new price applies is stated in the notice. Until then the customer may cancel the future renewal. A period already paid remains unchanged.

If the provider permanently discontinues the service, it notifies the customer in advance where feasible and ensures that the customer can exercise their contractual and statutory rights, including appropriate handling of unused prepayments and data.

5. Operation of the service and user responsibilities

MoreFromFood is a supporting digital tool for carrying out, recording and monitoring food safety procedures. It does not replace the statutory obligations of the food business operator, its professional judgement or the necessary internal controls.

The customer is responsible for the accuracy of the data they enter, for the proper use and installation of the equipment, for keeping login details secure, and for checking measurements and taking the necessary measures at their premises.

The operation of the service and of temperature alerts may be affected by technical faults, maintenance, power supply, the condition of devices and network connectivity. Electronic alerts do not replace other necessary safety checks. MoreFromFood does not guarantee uninterrupted operation free of any disruption, unless a specific service level has been expressly agreed for a particular case. These provisions do not exclude the provider's liability for its own breaches of contract or law.

6. Delivery, returns, complaints and warranties

Physical products are delivered to supported areas at the cost shown at purchase or according to an individual offer. For deliveries to countries outside the European Union (for example Serbia, Switzerland or the United Kingdom), customs duties, import VAT and other import charges may arise in the destination country; they are not included in the price or the shipping cost and are paid by the customer. Local pickup by arrangement is also possible at Partizanska cesta 82, 6210 Sežana.

The expected delivery time depends on product availability, the delivery location and transport services. The actual delivery time may also be affected by circumstances at the delivery service over which the provider has no direct control. This does not affect the provider's responsibility for fulfilling its contractual or statutory obligations.

Until the goods are handed over to the buyer or their authorised person, the risk of accidental damage or loss is generally borne by the provider. Upon handover the risk passes to the buyer, unless validly agreed otherwise in a specific case or the law provides otherwise.

For genuine business purchases there is no general 14-day consumer right of withdrawal without giving a reason. Returns of correctly delivered, defect-free goods without a reason are not possible, unless expressly agreed in writing. This does not affect rights arising from incorrect delivery, material defects and applicable warranties.

The buyer should inspect the products received as soon as possible and notify the provider of obvious or later discovered defects within the time limits that apply to the specific contract. For products subject to a mandatory warranty, the corresponding statutory rights also apply to business buyers. Warranty and other statutory claims are handled according to their legal basis.

The notification procedure, contact details, the option to use a form and more detailed instructions are published on the Returns and Complaints page. Complaints are accepted at info@morefromfood.com. Mandatory statutory rights remain unaffected.

7. Data and privacy

The provider processes personal data in accordance with applicable regulations and the Privacy Policy. Where the provider processes personal data on behalf of the customer as a processor, this relationship is governed by an appropriate contractual agreement in accordance with the GDPR.

Customers may send requests regarding their data to info@morefromfood.com. Statutory rights of access, portability and erasure of data remain unaffected.

8. Rights of use, confidentiality and liability

For the duration of a valid subscription, the customer receives a non-exclusive and non-transferable right to use the agreed features of the service for the needs of their business. The software, trademark, design and documentation remain the protected rights of their respective holders. The customer must not enable unauthorised use, interfere with the security of the service or interfere with its program code without authorisation.

The parties protect confidential business and technical information they learn while performing the contract, unless disclosure is required by law or otherwise properly permitted.

Each party is liable for its own breaches of contractual and statutory obligations in accordance with applicable law. The provider is not liable for damage resulting solely from the customer's improper conduct or from circumstances for which it is not liable by law. If a breach by the provider also contributed to the damage, its liability is assessed under applicable law. These terms do not exclude or limit liability that may not be excluded or limited in advance by law, in particular liability for intentional misconduct or gross negligence.

9. Changes to the terms and dispute resolution

Each order is governed by the version of the terms the customer was made aware of when the contract was concluded. Any changes to the terms are published with an effective date. The provider notifies customers in advance of material changes that would affect existing subscriptions, respecting their contractual and statutory rights.

The contract is governed by Slovenian law, unless mandatory regulations provide otherwise. The parties will try to resolve disputes amicably; otherwise, for disputes where such an agreement is permitted, the courts in Ljubljana with subject-matter jurisdiction are competent. For the international sale of physical goods, the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded, to the extent such exclusion is permitted.